Printer cannot connect to the internet

[sanckenil]

My printer is connected to the internet with an ethernet cable. I am now getting a message on the printer screen with a yellow triangle that says no internet connection. the printer could not connect to the internet. If your network does not use a proxt server, try turning the printer off and then back on again. i did that and it does not help. my computer is running off the same linksys splitter and it's fine. any suggestions?

TIA

[sandytechy20]

@sanckenil

Welcome to the HP support community.

I understand that you are getting printer connectivity issues, I am glad to assist you.

Check the status of your wired (Ethernet) network and printer connection.

1. Make sure the printer is not connected with a USB cable.

   NOTE: 

   When a USB cable is connected to the printer, it cannot connect to Web Services.

2. Check that the cable is connected to the printer Ethernet port  and to an available port on the router. When the cable is correctly connected, the green light is steady and the orange light blinks.

   

3. On your computer, click the Network icon  or  on the taskbar to view the network name and status of the connection.

   • If the selected network is not yours, disconnect from the network and reconnect to your own network.

   • If the network signal strength is weak , move the computer and printer closer to the router, and position all devices away from large metal objects and devices that emit radio signals such as microwaves and cordless phones.

   • If the network status is not connected, connect to your network, and then check the status again. A check mark or connected status displays next to the network name when you are connected.

Restart the printer, router, and computer

Resolve any error states by restarting network-connected devices.

1. Turn off the printer.

2. Disconnect any USB or Ethernet cables from the printer. These connection types can prevent the printer from connecting to the wireless network.

3. Disconnect the power cord from the Wi-Fi router, wait fifteen seconds, reconnect the cord, and then wait for the lights to display a connected status.

4. Restart the computer.

5. Turn on the printer.

Update the printer firmware

HP regularly releases new firmware versions with printer enhancements or issue fixes. Update firmware on a regular basis to make sure you are getting the most out of your printer.

• Update from the printer control panel: Many HP printers with touchscreens or menus can connect directly to HP to find and install updates. Make sure the printer is on a network with an active Internet connection. If the printer is connected with a USB cable, use one of the other options.

  On the printer, locate the Product Update or Check for Updates menu by pressing the HP ePrint icon or button ( or ). Or open the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools, and then select Web Services, Printer Update, or LaserJet Update.

• Download updates from HP Customer Support: With the printer turned on and connected to the computer or a network, go to HP Software and Driver Downloads to check for and install available updates listed under Firmware.

• Install updates through the HP Smart app: Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store. After adding the printer, click the printer image, click Printer Home Page (EWS) or Advanced Settings, click Tools or Web Services, and then click Printer Updates.

Refer to this HP document for further assistance:- Click here

(Note:- Though the title of the document is different, these steps to should fix the issue)

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.