Printer connected but not found on app

[mik1943]

Blue light  connect

 

. App not finding printer. Says not listed just can not get it to work 

[Max3Aj]

@mik1943, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Even though the blue light is on (suggesting it's connected to Wi-Fi), the printer might not be properly communicating with the network or the HP Smart app.

Here are some steps to help resolve this:

Restart Devices:

• Power off the printer, your phone/computer, and your Wi-Fi router.
• Wait 30 seconds, then power them back on.

Check Wi-Fi Connection:

• Ensure the printer is connected to the same Wi-Fi network as your phone or computer.
• On the printer, go to Wireless Settings > Wireless Network Test or Print Network Configuration Page to verify connection.

Re-add Printer in HP Smart App:

• Open the HP Smart app.
• Tap the "+" to add a new printer.
• If it doesn’t appear, tap "Set up a new printer" and follow the on-screen steps.

Reset Network Settings on Printer:

• On the printer, go to Settings > Network Settings > Restore Network Defaults.
• Then reconfigure the Wi-Fi setup using the HP Smart app.

Update HP Smart App:

• Make sure the app is updated to the latest version from the App Store or Google Play.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support