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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
sahal_246
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Printer connected to Wifi but no Internet

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HP Deskjet 2710 Printer (2700 series)
Microsoft Windows 10 (64-bit)

My HP 2710 DeskJet printer usually connects to my 2.4 GHz network and printing has gone very well since purchase. But one day, I couldn't print a document and so when I printed the usual report (click Info for 3 seconds), it shows that while the printer is connected to my broadband, it's not connected to the Internet. But when I contacted support, they still could access my printer information and send ink cartridges when I needed them (as I use the HP Instant Ink plan). I've tried to re-set up my printer, but that failed and even when re-connecting it to my broadband, it always said connected to wi-fi, but not connected to the internet

 

 

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sandytechy20
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@sahal_246

 

Welcome to the HP support community.

 

I understand that you are getting connectivity issues, I am glad to assist you.

 

Are you getting any errors while pritning?

Could you share the screenshot of the error for better understanding?

Sandytechy20
I am an HP Employee

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sahal_246
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Thanks for replying! So whenever I try to print from now, the printer doesn't show up because every time I try to connect it to my PC, it'll take very long to connect and then say 'Driver is unavailable' even though I've downloaded the most up to date driver for it & even redownloaded it. Screenshot attached for that. And I believe that's linked to why my printer isn't connecting to the Internet while it's still connected to my broadband on strong signal strength. Additionally, I haven't been able to use Wi-Fi Direct too, since my PC fails to connect to my printer's Wi-Fi and always says 'No Internet, secured'. I haven't been able to print through that either. But all printer reports say the connection is great, just that the Internet isn't connecting. 

sahal_246_0-1632677534330.png

 

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sandytechy20
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@sahal_246

 

This seems to be a driver issue.

Did you install the driver from the root level and install the new driver?

If not, follow these steps:

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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