• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-21-2026 01:46 PM

HP Recommended

Laptop and HP printer won't communicate with each other. Printer will scan and print documents but can't send wirelessly from laptop. Blue wireless light is not on. 

Reply
1 REPLY 1

‎05-23-2026 07:53 AM

HP Recommended

Hi @eddie4444,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand the frustration here, especially when the printer itself can still scan and print, but the laptop cannot send print jobs wirelessly, and the blue wireless light is OFF. That usually means the printer is no longer connected properly to the Wi-Fi network.

Please follow the recommended wireless troubleshooting steps below carefully:

  1. Make sure the printer and laptop are connected to the same Wi-Fi network. 
  2. Restart the printer, laptop, and Wi-Fi router. 
  3. Check the printer control panel and confirm the wireless light/status: 
    • A solid blue wireless light means connected 
    • A blinking or OFF light means the wireless connection needs to be reconfigured


To reconnect the printer to Wi-Fi:

  1. Press and hold the Wireless button and the Cancel button together for about 5 seconds until the wireless light starts blinking. 
  2. Open the HP Smart App on the laptop. 
  3. Click Add Printer and follow the setup instructions to reconnect the printer to the wireless network.
     

If the printer still does not connect:

  1. Print a Wireless Test Report from the printer and check for connection errors. 
  2. Temporarily disable any VPN connection on the laptop during setup. 
  3. Make sure the laptop firewall or antivirus is not blocking the printer connection.
     

Please also follow the official HP wireless troubleshooting guide below for the complete steps specific to your setup: HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support
 

If the blue wireless light still does not turn on after these steps, please let us know the exact HP printer model and whether the printer appears online inside HP Smart.

 

I hope this helps.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.