Printer constantly off-line

[Loozani]

HP Deskjet 2710e constantly off-line. I switch it off and on to get it to print but 30 minutes later it is "Off-line" again and I have to go through the same rig marole.

[Nal_NR]

Hi @Loozani,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?

Meanwhile, Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart devices

• Restart your computer or mobile device and the printer to clear any error states. If you are using a network printer, restart the router.
• If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
• If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
• Turn off the computer or mobile device that you are attempting to print from.
• If the printer was set up on a network wirelessly or with an Ethernet cable, restart the router.
• If necessary, reconnect the power cord to the printer and to a wall outlet, and then turn on the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the computer or mobile device.
• If the printer connects to a network, check the connection to make sure the same network is used by the printer and the device.
• Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
• Printer: Check the Wireless light on the control panel. If it is solid blue, the printer is connected.

Click here for the remaining steps.

You may also refer to this document for future assistance. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Loozani]

Thank you Elohi_NR.

I am a home user with a WIFI through a router 100cm away from it. The Computer is on the other side of the printer say 150cm away - so very close and in the same room - no walls to go through. Fibre internet connection. There is only one network available.

When I switch the printer and computer off then on there is NO problem and I can print. The issue comes when I don't print for about 30 minutes when the printer makes itself off-line and I have to switch the printer off and on when it will connect again and I can print - no problem again.

The issue is the printer frequently going off-line and having to be switched off and on - It is seriously annoying. Hopefully you can help.

Thanx.

[Nal_NR]

Hi @Loozani,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above correct?

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!