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‎11-15-2023 02:49 AM

HP Recommended
Product: HP OfficeJet 3831 All-in-One Printer

Hi there,

 

I don't know what else to try. I'm trying to scan a document via the HP Smart app on my mobile phone but the printer has been showing as offline for days now. Neither my mobile phone nor my Windows laptop can connect with the printer.

 

  • I have uninstalled/reinstalled HP Smart
  • I have checked all devices are connected to the same network
  • I have turned the printer off and on again at the wall
  • I have disconnected and reconnected the printer and the mobile phone to the wifi network (the printer seems to be successfully connected, the wifi light is lit and the network name is showing under network settings)

And still my printer is showing as offline on both my mobile and my laptop. What can I do?

Category:
1 REPLY 1

‎11-18-2023 08:37 AM

HP Recommended

Hi @katiematey ,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

Update the Printer firmware by selecting your current OS, and if required update drivers. Click here

 

You may also refer to this document for further assistance. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



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