Printer does not connect after fiber upgrade

[BobV69]

Yesterday I upgraded my cable to AT&T fiber cable and now the printer won't come online. I enter my password and it gives my the message that it is an invalid password. Ran a wireless network test and the Security setting failed. I tried doing some of the suggests from others online but nothing so far has worked. Any help please.

[Raj_05]

Hi @BobV69,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Envy 4500 printer is not connecting after a fiber internet upgrade, there could be several reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem.

Check Network Connectivity:

• Ensure that your fiber internet connection is working correctly on other devices, such as computers and smartphones. If other devices can connect to the internet, the issue may be specific to the printer.

Restart the Printer:

• Turn off your HP Envy 4500 printer and unplug it from the power source.
• Wait for a few minutes and then plug it back in and turn it on. This can often resolve connectivity issues.

Check Wi-Fi Settings on the Printer:

• Make sure that the printer is connected to the correct Wi-Fi network. You may need to reconfigure the Wi-Fi settings on the printer to connect to your new fiber network. Refer to the printer's manual for instructions on how to do this.

Update Printer Firmware:

• Outdated firmware can sometimes cause connectivity problems. Check if there are any firmware updates available for your HP Envy 4500 printer and install them if necessary.

Restart Your Router/Modem:

• If your fiber upgrade involved a new router or modem, try restarting it. Sometimes, a simple reboot can resolve connectivity issues.

Check Firewall and Security Settings:

• Review the firewall and security settings on your router. Make sure that the printer is not being blocked by any security settings.

Printer Reset:

• As a last resort, you can perform a factory reset on your HP Envy 4500 printer to clear any old network settings. Be aware that this will erase any custom settings, so you will need to reconfigure the printer.

Check Fiber Network Compatibility:

• Ensure that the fiber network and your router are compatible with your HP Envy 4500 printer. Some older printers may not work seamlessly with newer network technologies.

Consider a Wired Connection:

• If all else fails, consider using a wired connection (USB) to connect the printer directly to a computer. This can be a temporary solution until you can resolve the wireless connectivity issue.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support