Printer does not work correctly after Win11 update en Sept. 24

[Andy1941]

The printer was working fine until ca. 20.09.24 after a Win 11 update.
When clicking the “print” button on a document, the print app sent the document to the print queue, but did not print. One has to restart the computer and when the computer starts up, the document prints. If you turn the printer off and on again, it does not print. The document stays in the print queue.

[Irfan_06]

Hi @Andy1941,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with printing from windows 11 device to your printer after an update was installed.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Andy1941 · Accepted solution]

Thanks for answering me. The problem has been resolved.

I had to delete the printer from PC and freshly install it.

[Irfan_06]

Hi @Andy1941,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support