Printer doesn't work with WPA3

[LoriLoriLori]

We changed our network security to be WPA3.  Now we can't print to our Envy 120.  Is there a firmware update for this security protocol?

[Raj_05]

Hi @LoriLoriLori,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To resolve compatibility issues between your Envy 120 printer and the new WPA3 network security protocol, you should check for firmware updates for your printer model. Follow these steps.

• Visit the Official HP Support Website: Go to the official HP support website at https://support.hp.com.
• Enter Your Printer Model: Enter the model number of your Envy 120 printer in the search bar on the HP support website.
• Find Firmware Updates: Once you've found your printer model, navigate to the "Downloads" or "Drivers" section of the support page. Look for any firmware updates specifically related to network connectivity or security.
• Check for WPA3 Compatibility: Review the release notes or documentation accompanying the firmware updates to see if they address compatibility with WPA3 security protocol.
• Download and Install Updates: If there's a firmware update available that includes compatibility with WPA3, download and install it following the instructions provided by HP.
• Restart Your Printer: After installing the firmware update, restart your Envy 120 printer to apply the changes.
• Reconnect to the Network: Once the printer restarts, reconnect it to your Wi-Fi network using the WPA3 security protocol.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support