Printer error Deskjet 2700

[Sassenach43]

I got an error message when trying to print. I saw that the cartridges needed to be replaced and I changed them.  Now I cannot get the printer to print.  I keep getting an error message.

[Raj_05]

Hi @Sassenach43,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When you encounter an error message after replacing the cartridges in your HP DeskJet 2742e printer, there could be a few possible reasons for the issue. Here are some troubleshooting steps you can try.

• Verify Cartridge Installation: Ensure that the cartridges are properly installed. Make sure they are securely seated in their respective slots and that any protective tape or packaging has been removed from the cartridges.
• Check for Firmware Updates: Sometimes, firmware updates can resolve compatibility issues with new cartridges. Check the HP support website for any available updates for your printer model and follow the instructions to install them.
• Clean Cartridge Contacts: Use a lint-free cloth lightly dampened with distilled water to gently clean the electrical contacts on both the cartridges and the printer. Make sure they are dry before reinstalling the cartridges.
• Reset the Printer: Turn off the printer, disconnect the power cord, and wait for a few minutes. Then, reconnect the power cord and turn on the printer. This can sometimes reset any internal errors.
• Run Print Quality Diagnostic: Many HP printers have a built-in diagnostic tool that can help identify and resolve print quality issues. Check your printer's user manual or HP's support website for instructions on how to run a print quality diagnostic test.
• Reinstall Printer Drivers: Sometimes, corrupted printer drivers can cause printing issues. Try uninstalling and reinstalling the printer drivers on your computer. You can download the latest drivers from the HP support website.

By following these steps, you should hopefully be able to resolve the error message and get your HP DeskJet 2742e printer working again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support