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- Printers
- Printer Wireless, Networking & Internet
- Printer error

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05-31-2025 08:20 AM
Hi @BuddyV,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
If your HP OfficeJet Pro 8138e shows it's connected to the internet but fails to print and gives a "non-internet connection" message, it’s likely a communication issue between your device and the printer, not the printer’s internet connection itself.
Here’s how to fix it step by step:
1. Restart Everything
- Turn off your printer, computer, and Wi-Fi router.
- Wait 30 seconds, then turn them back on in this order: router → printer → computer.
2. Check Printer Connection
- On the printer, go to Settings > Network Setup > Wireless Settings.
- Confirm it’s connected to the correct Wi-Fi network (same as your computer or phone).
- Print a Network Configuration Page to verify the IP address and connection status.
3. Re-add the Printer in HP Smart
- Open the HP Smart app on your device.
- Remove the printer (if already added).
- Click Add Printer and follow the prompts to reconnect it.
4. Set Printer as Default
- On Windows: Go to Settings > Bluetooth & devices > Printers & scanners.
- Click your printer → Set as default.
5. Check for Firewall or VPN Conflicts
- Disable any VPN or firewall software temporarily and try printing again.
- Some security software blocks local network printing.
6. Use IP Address to Add Printer (Advanced)
- Find the printer’s IP address (from the control panel or network config page).
- On your PC:
- Go to Control Panel > Devices and Printers > Add a printer.
- Choose Add a printer using a TCP/IP address.
- Enter the IP address manually.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support