Printer error

[BuddyV]

I've set up a HP Office JetPro8138e. It shows that it is connected to the Internet. When trying to print it fails. Receiving a non Internet connection message. How do I fix this 

[VikramTheGreat]

Hi @BuddyV,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP OfficeJet Pro 8138e shows it's connected to the internet but fails to print and gives a "non-internet connection" message, it’s likely a communication issue between your device and the printer, not the printer’s internet connection itself.
 

Here’s how to fix it step by step:

1. Restart Everything

• Turn off your printer, computer, and Wi-Fi router.
• Wait 30 seconds, then turn them back on in this order: router → printer → computer.

2. Check Printer Connection

• On the printer, go to Settings > Network Setup > Wireless Settings.
• Confirm it’s connected to the correct Wi-Fi network (same as your computer or phone).
• Print a Network Configuration Page to verify the IP address and connection status.

3. Re-add the Printer in HP Smart

• Open the HP Smart app on your device.
• Remove the printer (if already added).
• Click Add Printer and follow the prompts to reconnect it.

4. Set Printer as Default

• On Windows: Go to Settings > Bluetooth & devices > Printers & scanners.
• Click your printer → Set as default.

5. Check for Firewall or VPN Conflicts

• Disable any VPN or firewall software temporarily and try printing again.
• Some security software blocks local network printing.

6. Use IP Address to Add Printer (Advanced)

• Find the printer’s IP address (from the control panel or network config page).
• On your PC:
  • Go to Control Panel > Devices and Printers > Add a printer.
  • Choose Add a printer using a TCP/IP address.
  • Enter the IP address manually.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support