Good evening. We’ve had this printer for a couple of weeks and we’re stumped as to why it can’t connect to our wireless network. I have 3 Rock Space nodes and despite picking up the network, the printer fails to connect to it. I have made a couple of attempts to work with chat support and even though it was finally suggested I exchange it for a new one, I’m still wanting to try another solution.
Thanks for the suggestion. The report shows a fail for filtering. In general, the wireless wizard isn’t able to connect to the network. Interestingly, even though my wireless network is secured, it shows up unsecured when selecting it on the printer.
Tried everything you suggested today to include resetting my mesh routers. Sadly, nothing has changed. Oh, and there are no new firmware updates available at this time. I still can’t seem to understand why the printer is seeing my wireless network as unsecured
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