Printer forgot its wireless connection and now stuck in set up mode

[feduprubbish]

My printer just decides that it will not print from time to time.  

This time, it has lost the WI fi network for no reason.  In following instructions to reset it, I put the printer into set up mode.  It is now stuck in setup mode. 

The only help I get in the HP app is to ask whether its turned on and whether it is connected to WI fi and I am told on the website that I am not allowed any help because my printer is no longer under warranty.  This printer is so frustrating.  

[Dragon-Fur]

@feduprubbish 

Welcome to the HP Community Forum.

---

@feduprubbish wrote:

Product:   HP ENVY 6032 All-In-One Printer 

Operating System:  Unknown

Software / Application:  Unknown

Connection Type:  Unknown

My printer just decides that it will not print from time to time.  

This time, it has lost the WI fi network for no reason. 

In following instructions to reset it, I put the printer into set up mode.  It is now stuck in setup mode. 

The only help I get in the HP app is to ask whether its turned on and whether it is connected to WI fi and I am told on the website that I am not allowed any help because my printer is no longer under warranty. 

This printer is so frustrating.  

---

The following might be useful in the context of connecting the printer and keeping the printer connected to the network.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Router and Wireless Configuration

The printer can connect to either 5GHz or 2.4GHz but not at the same time.

Perhaps the printer is losing its connection due to the way the router is configured.

Additional Router considerations:  Weak router, outdated router firmware, router location (locked in a cabinet might be less effective than locating the router high on an open shelf and away from obstructions).

True - the printer must be able to connect to the network and the network must be ready to accept the printer's request to connect.

==================================

Notes

Ideally, set the router to broadcast on the frequencies you are using for your devices.

Create a separate SSID named network for each frequency (band).

Connect the printer to the SSID named network you want it to use.

5GHz is faster, and more susceptible to obstructions (walls, obstacles) and distance from device to router.

2.4GHz is slower, less susceptible to obstructions - the signal is typically stronger.

Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_16

Lots of additional information:

HP - Wireless Printing Center > Common Questions > Wireless Connection Issues

AND

HP - Wireless Printing Center – Static IP Address

Some of the more common remedies grouped here:

HP - Wireless Printing Center > Common Questions > Printer no longer works on network

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Stuck in Setup Mode

Does this mean you cannot connect to HP Smart app?

In so much that I aware, you can re-issue the reset to defaults.

?

Video help:

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults

User Guide

Page 33

To restore network settings to default settings
● Press and hold Wireless button on the back of the printer for at least three seconds. Then the printer
enters the Auto Wireless Connect (AWC) setup mode. It keeps searching and waiting for the HP Smart app
to connect within about two hours, and then stops searching.

Related - Next Steps

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

HP Envy 6055e |6455e | HP Envy 6055 | HP Envy Pro 6455 : How to connect to 5GHz wireless network

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

TCP/IP connection

The following method is relevant to Windows.

Method - Create TCP IP port (InkJet Printer)

If you are having consistent issues installing the software,

Try / Consider

Change the connection type to TCP/IP

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

Reference > Product Specifications for the HP ENVY 6032 All-In-One Printer (5SE19B)

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6032 All-In-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[feduprubbish]

Thank you for trying to help.

In past few days I have been able to print twice - both times by deleting and reinstalling the HP app and setting my printer up as if it was new.  This is time consuming.

I have printed an information page which confirms that my printer has excellent wireless internet connection, but it still will not print my document.