Printer goes offline

[CAddams]

My printer will randomly go offline and I have no idea how to getr it back online. I've shut it down (total unplug), checked wi-fi is the same, cleared current jobs, restarted computer

[Dragon-Fur]

@CAddams 

Welcome to the HP Community --

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@CAddams wrote:

My printer will randomly go offline and I have no idea how to get it back online.

I've shut it down (total unplug), checked Wi-Fi is the same, cleared current jobs, restarted computer

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Product: Not Provided

Operating System: Not Provided

Software / Application: Not Provided

Connection Type: Not Provided

Content Type:  Not Provided

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Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

See Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And...

• Change the connection type to TCP/IP
• Assign a manual / static IP address to the printer on both printer and router
• Check that your Firewall and / or Security Software are not blocking critical parts of the installation
• Make sure all Alerts and Notifications are switched on - this is important to catch any messages that might be issued by the printer software installation process. 
• Make sure router is updated with the latest firmware

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Dual Band Network

If you are running a Dual Band Network (for example,

If your router supports it,

 Create a separate SSID named network for each frequency (5GHz and 2.4GHz).

and

 Connect the printer to the SSID network on the frequency / band you want it to use.

Reminder:  Some Printers only support connections using 2.4GHz.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance between router and device (printer)
• 5GHz is faster

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Dual Band Network / considerations

Easy to read articles on the subject of different Wireless standards

Wi-Fi 1 - 7

 SignalBoosters - What are IEEE 802.11 Standards? : 802.11a/b/g/n/ac/ax

 SignalBoosters - The 802.11ac WiFi Standard Explained

And

 Lifewire - 802.11 Standards Explained: 802.11ax, 802.11ac, 802.11b/g/n, 802.11a

802.11 Frequency

Standard Band

11a 5 GHz

11b 2.4 GHz

11g 2.4 GHz

11n 2.4 GHz and 5 GHz

11ac 5 GHz

 How to Change Wi-Fi Channels on Your Router

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

Printer Product Home

 Enter the device type and model name of your HP product

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