Printer going offline or in error state

[Ktitika670]

HP smart tank 670. Printer going offline or error state. We have changed the cable but problem is still same. 

[Hawks_Eye]

Hi @Ktitika670 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Your HP Smart Tank 670 going offline or showing an error state could be due to network issues, driver conflicts, or power-saving settings. Here are some steps to troubleshoot:

Restart Printer & Router

• Turn off your printer and unplug it for 60 seconds.
• Restart your Wi-Fi router and wait for it to fully reconnect.

Reconnect the Printer to Wi-Fi

• On the printer’s control panel, go to Settings → Network Setup → Wireless Settings → Wireless Setup Wizard.
• Follow the prompts to reconnect to your Wi-Fi network.

Disable Power-Saving Mode

• Some HP printers enter deep sleep mode, causing them to go offline.
• Check Energy Settings in the Embedded Web Server (EWS) and disable Deep Sleep Mode if available.

Update Printer Firmware & Drivers

• Visit HP’s support page and check for any available firmware updates.
• Install the latest update and restart the printer.

Run HP’s Diagnose & Fix Tool

• Open HP Smart on your PC and select Diagnose & Fix from the settings menu.
• Follow the on-screen instructions to resolve connectivity issues.

Try these steps and let me know if you need further assistance! 🚀

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye