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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

Ater start printer it's always shows offline, then I need to remove printer and add it again then it works. Next day agai printer show offline and I have do same process.

1 REPLY 1
HP Recommended

Hi @HemantKodali 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

If your HP printer frequently goes offline, requiring you to remove and re-add it to regain functionality, here are some steps you can take to address the issue:

 

Ensure Proper Connection:

  • Verify that the printer is properly connected to your Wi-Fi network or via USB. Check all cables and connections for any faults.
  • Ensure your printer and computer are on the same network if connected wirelessly.

 

Set as Default Printer:

  • Go to Windows Settings > Devices > Printers & scanners.
  • Locate your HP printer in the list, click on it, and select "Manage."
  • Click on "Set as default" to ensure your computer sends print jobs to the correct device.

 

Check Printer Status:

  • Make sure there are no error messages on the printer's display panel.
  • Ensure there is paper in the tray and ink or toner in the cartridges.

 

Disable Printer Offline Mode:

  • Open the Control Panel and go to "Devices and Printers."
  • Right-click on your printer and ensure "Use Printer Offline" is not checked.

 

Update Printer Drivers:

 

Restart Printer Spooling:

  • Press Windows + R keys to open the Run dialog box, type services.msc, and press Enter.
  • In the Services window, scroll down to "Print Spooler" service, right-click, and select "Restart."

 

Reinstall Printer Software:

  • If the issue persists, uninstall the current printer software and reinstall it using the latest version from HP's website.

 

Check IP Address:

  • If using the printer wirelessly, check that the printer's IP address hasn't changed. You can set a static IP address in your printer settings to avoid future disconnects.

 

Firewall and Antivirus:

  • Ensure any firewall or antivirus software installed on your computer is not blocking your printer's connection.

 

Firmware Update:

  • Check for any firmware updates for your printer that might resolve connectivity issues.

 

Following these steps should help stabilize your printer's connectivity and reduce instances of it showing as offline.

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.