Printer going to in offline mode

[HemantKodali]

Ater start printer it's always shows offline, then I need to remove printer and add it again then it works. Next day agai printer show offline and I have do same process.

[Hawks_Eye]

Hi @HemantKodali 

Welcome to the HP Support Community! We're here to help you get back up and running.

If your HP printer frequently goes offline, requiring you to remove and re-add it to regain functionality, here are some steps you can take to address the issue:

Ensure Proper Connection:

• Verify that the printer is properly connected to your Wi-Fi network or via USB. Check all cables and connections for any faults.
• Ensure your printer and computer are on the same network if connected wirelessly.

Set as Default Printer:

• Go to Windows Settings > Devices > Printers & scanners.
• Locate your HP printer in the list, click on it, and select "Manage."
• Click on "Set as default" to ensure your computer sends print jobs to the correct device.

Check Printer Status:

• Make sure there are no error messages on the printer's display panel.
• Ensure there is paper in the tray and ink or toner in the cartridges.

Disable Printer Offline Mode:

• Open the Control Panel and go to "Devices and Printers."
• Right-click on your printer and ensure "Use Printer Offline" is not checked.

Update Printer Drivers:

• Visit HP's official support site to download and install the latest drivers for your printer model.

Restart Printer Spooling:

• Press Windows + R keys to open the Run dialog box, type services.msc, and press Enter.
• In the Services window, scroll down to "Print Spooler" service, right-click, and select "Restart."

Reinstall Printer Software:

• If the issue persists, uninstall the current printer software and reinstall it using the latest version from HP's website.

Check IP Address:

• If using the printer wirelessly, check that the printer's IP address hasn't changed. You can set a static IP address in your printer settings to avoid future disconnects.

Firewall and Antivirus:

• Ensure any firewall or antivirus software installed on your computer is not blocking your printer's connection.

Firmware Update:

• Check for any firmware updates for your printer that might resolve connectivity issues.

Following these steps should help stabilize your printer's connectivity and reduce instances of it showing as offline.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye