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I have been attempting to print test pages from my Deskjet 4155e for the past hour and all attempts to determine why my printer is failing to print black ink elude me. According to HP Smart my cartridge is near full and testing it out by running some of it on a piece of blank printer paper proves there is some in it. Restarting the printer does nothing and attempts to align and clean it have failed likely due to no  black ink printing. The cartridge I am using is a HP 67XL for the black ink. What is going on here?

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