Printer has white light yet WIFI light is blue indicating it is connected to the internet

[monivivi]

Hi so my printer was printing just fine. I printed a few pictures then it just stopped and said it was busy. I cleared everything and tried again, still nothing. I unplugged and restarted, nothing. I have reconnected my printer to the WIFI following the steps online and when it came time to print the test page it says busy again. The Light on the edge is still white yet the WIFI light is blue and the information says its connected to the WIFI but says no internet........WHAT DOES THAT MEAN?  someone please help me. the virtual assistant doesn't even give me the option for my particular printer and when selecting the  "closest"  match the options it gives me are not even available on my panel. And i just found out that technical support is at a cost????? SMH. 

[Rainbow23]

@monivivi,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

We appreciate you for doing business with HP.

I see that you are facing issues with connecting your HP ENVY 6055 All-In-One Printer to your wi-fi network.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network:

Step 1: Restore the printer to its network defaults.

On the back of the printer, press and hold the Wireless button for 5 seconds. This will put the printer is in the Auto Wireless Connect (AWC) setup mode.

When the printer is in the AWC setup mode, the Edge lighting will glow purple, pulsing from the middle outward, repeating.

Step 2: Connect the printer to the device using the HP Smart app:

1. Uninstall HP Smart App if it is installed. Go to 123.hp.com from a browser on your phone or computer and install the HP Smart app.

2. Make sure your mobile device is connected to your wireless network.

Note: Make sure that Bluetooth is turned on. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)

3. Open the app and then add your printer.

- If your printer displays, continue to the next step.

- If your printer does not display, tap the Plus sign to select a printer from the list of found printers or set up a new one, and then follow the on-screen instructions.

You may also refer to this document: https://support.hp.com/nz-en/document/c05987925

Let me know if this works.

Take care and have a good day.

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