Printer in error state

[Gary400]

HP Support just set up my printer to a wireless connection because I wanted to subscribe to your printer ink program.  I have tried several times to print a document and get the same message:  "Printer in error state".  I have

Spoiler

tried several times to use your recommendations and nothing seems to solve the problem.  Please help.

[Gary400]

My printer is an HP Envy 7640.  My laptop is an Asus Vivobook.

[Hawks_Eye]

Hi @Gary400 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how frustrating it must feel to see “Printer in error state” after setting up your HP Envy 7640 for wireless printing. You’ve already taken steps to connect it, and I appreciate the effort you’ve put in. 

Let’s go through a clear set of actions to help bring the printer back to a ready state:

 

Step 1: Power Cycle

• Turn off the printer and unplug the power cord from the rear.
• Wait at least 60 seconds.
• Plug the cord back in and power on the printer.
  This refresh clears temporary communication glitches.

 

Step 2: Check Printer Status

• On the printer’s control panel, confirm there are no error messages (such as paper jam, low ink, or carriage block).
• Ensure the printer is on the home screen and not stuck in a setup prompt.

 

Step 3: Verify Connection

• On the printer, tap Wireless icon and confirm it shows “Connected” with your network name.
• If not, reconnect to your Wi-Fi using Wireless Setup Wizard.

 

Step 4: Run Diagnose & Fix in HP App

• On your Asus Vivobook (Windows), open the HP App.
• Select your printer, then go to Printer Settings > Diagnose & Fix.
• Allow the tool to run; it will automatically repair common issues like driver conflicts or offline status.

 

Step 5: Update Printer Driver

• Outdated drivers can trigger “error state” messages.
• Download and install the latest driver for HP Envy 7640 from HP’s support site:
  HP Envy 7640 Printer Drivers and Software

 

Step 6: Set Printer as Default

• On Windows, press Windows + R, type control printers, and press Enter.
• Right-click your HP Envy 7640 and select Set as default printer.
• Try printing a test page.

 

Step 7: Clear Print Queue

• Open Control Panel > Devices and Printers.
• Right-click your printer and select See what’s printing.
• Cancel all pending jobs, then retry printing.

If the issue continues, the combination of updating drivers and using the Diagnose & Fix tool usually resolves “error state” conditions. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye