Printer in remote mode even though PC and printer connect to the same network

[Luca271]

Hello,

I am trying to figure out why my printer stays on remote mode (with the cloud icon in the HP Smart app) even though I have connected my PC and my printer to the same wifi network. This means that I can only print but cannot scan.

I can still scan if I connect my PC to the direct wifi that my printer provides (DIRECT-HP-something-something). But that means I have to switch connection every time I want to scan.

The same thing happens when I open the HP Smart app on my phone as well (only remote mode even though the phone and the printer connect to the same network). If I connect my phone to the direct wifi then scanning works again.

The problem started after I move to a new apartment, so I am not sure if the issue lies in the new wifi, or if something happened when I move my printer to my new place.

I have tried resetting the printer, and reinstalling the app and the driver. But nothing works so far.

Thank you very much for you help.

[Raj_05]

Hi @Luca271,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8025e All-In-One Printer is stuck in remote mode despite being connected to the same network as your PC, you can try the following troubleshooting steps to resolve the issue.

• Restart Devices: Begin by restarting both your printer and your PC. Sometimes, a simple restart can help resolve connection issues.
• Check Network Connection: Make sure that both your printer and PC are indeed connected to the same network. Verify that they are on the same Wi-Fi network and there are no connectivity issues.
• Printer Firmware Update: Ensure that your printer's firmware is up to date. Manufacturers often release firmware updates to improve performance and address known issues. You can usually find firmware updates on the HP support website.
• Printer Settings: Check the printer's settings menu for any options related to the connection mode. Ensure that it's set to the correct mode for network printing and not in some kind of standalone or remote mode.
• Reconfigure Wi-Fi Settings: If you recently changed your Wi-Fi network or router, it's possible that the printer settings need to be updated. Go into the printer's settings menu and update the Wi-Fi network information to match your current network.
• Firewall and Antivirus Software: Sometimes, firewall or antivirus software on your PC can block communication with the printer. Temporarily disable these software to see if it resolves the issue. If it does, you may need to adjust their settings to allow communication with the printer.
• Printer Reset: Consider performing a factory reset on your printer. This will revert all settings back to their defaults, and you'll need to set up the printer again, but it can sometimes resolve persistent issues.
• HP Print and Scan Doctor: HP provides a diagnostic tool called "HP Print and Scan Doctor" that can help identify and fix common printing problems. You can download it from the HP website and run it to see if it can identify the issue.
• Network Router Settings: Check your network router settings to ensure that there are no restrictions or settings that could be causing communication issues between devices on the network.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[Luca271]

Hello,

Thank you for your reply. I have tried all the methods you mentioned. Nothing works:

- Restart devices: Already did

- Check network connection: 100% they are on the same network

- Firmware update: Yes

- Printer settings: Checked

- Wifi connected no problem

- Firewall and antivirus: already tried after disabling all of them

- Factory reset printer: Already tried

- HP Scan and Doctor: downloaded and tried. Did not work. It detected the printer but could not connect to it.

- Network router settings: seem normal to me. Printer prints just fine in remote. It's just that it can only be in remote mode so I cannot use the scan feature.

[Raj_05]

Hi @Luca271,

Thank you for your response,  

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support