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Common problems for Connectivity Issues
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‎08-06-2023 03:00 PM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I am trying to figure out why my printer stays on remote mode (with the cloud icon in the HP Smart app) even though I have connected my PC and my printer to the same wifi network. This means that I can only print but cannot scan.

I can still scan if I connect my PC to the direct wifi that my printer provides (DIRECT-HP-something-something). But that means I have to switch connection every time I want to scan.

The same thing happens when I open the HP Smart app on my phone as well (only remote mode even though the phone and the printer connect to the same network). If I connect my phone to the direct wifi then scanning works again.

The problem started after I move to a new apartment, so I am not sure if the issue lies in the new wifi, or if something happened when I move my printer to my new place.

I have tried resetting the printer, and reinstalling the app and the driver. But nothing works so far.

Thank you very much for you help.

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