Printer is Offline

[Mary_72]

My HP OfficeJt Pro 7740 Wide Format All-in-one series printer is showing "Offline" and it will not print.  Do anyone have any suggestions of what I need to do to fix it.  I try all the steps on the Diagnostic tool but it still not working.

[personal info removed]

[A_Gayathri]

Hi @Mary_72,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 7740 Wide Format All-in-One Printer is showing "Offline" and not printing, here are a few troubleshooting steps you can try:
 

Basic Checks

Check Printer Connections:

• Ensure that the printer is properly connected to your computer via USB or network (Wi-Fi or Ethernet).
• If using Wi-Fi, make sure the printer is connected to the same network as your computer.

Check Printer Status:

• Make sure the printer is powered on and there are no error messages or warning lights.

Restart Devices:

• Restart both your printer and your computer.
• Power cycle your router (if using Wi-Fi).

Printer Settings

Set Printer to Online:

• On your computer, go to Control Panel > Devices and Printers.
• Right-click on your printer and select See what's printing.
• Click on Printer in the menu bar and uncheck Use Printer Offline.

Update Printer Driver:

• Go to the HP website and download the latest driver for your printer model.
• Install the driver and follow the on-screen instructions.

Check Printer Properties:

• Go to Control Panel > Devices and Printers.
• Right-click on your printer and select Printer properties.
• Ensure that the printer's port is correctly configured (e.g., if using Wi-Fi, ensure the IP address is correct).

Network Issues

Check Network Configuration:

• Print a network configuration page from your printer's control panel to verify that it is connected to the network.
• Make sure your router is working properly and that there are no issues with your network.

Firewall/Antivirus:

• Sometimes firewall or antivirus software can block communication between the printer and your computer. Temporarily disable them to check if that resolves the issue.

Remove and Re-add Printer:

• Go to Control Panel > Devices and Printers.
• Remove your printer from the list.
• Re-add the printer by clicking on Add a printer and follow the setup instructions.

Reset Printer Settings:

• If all else fails, you may need to reset your printer to factory settings. Refer to the printer’s manual for instructions on how to do this.

Refer to this document: HP OfficeJet Pro 7740 Wide Format All-in-One Printer series User manual 

HP printer is offline or unavailable
 

I hope this helps. 

Take care and have a good day.

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