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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Printer is Offline

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09-14-2024
04:24 PM
- last edited on
09-14-2024
05:12 PM
by
RodrigoB
My HP OfficeJt Pro 7740 Wide Format All-in-one series printer is showing "Offline" and it will not print. Do anyone have any suggestions of what I need to do to fix it. I try all the steps on the Diagnostic tool but it still not working.
[personal info removed]
09-16-2024 12:37 PM - edited 09-16-2024 12:37 PM
Hi @Mary_72,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand your HP OfficeJet Pro 7740 Wide Format All-in-One Printer is showing "Offline" and not printing, here are a few troubleshooting steps you can try:
Basic Checks
Check Printer Connections:
- Ensure that the printer is properly connected to your computer via USB or network (Wi-Fi or Ethernet).
- If using Wi-Fi, make sure the printer is connected to the same network as your computer.
Check Printer Status:
- Make sure the printer is powered on and there are no error messages or warning lights.
Restart Devices:
- Restart both your printer and your computer.
- Power cycle your router (if using Wi-Fi).
Printer Settings
Set Printer to Online:
- On your computer, go to Control Panel > Devices and Printers.
- Right-click on your printer and select See what's printing.
- Click on Printer in the menu bar and uncheck Use Printer Offline.
Update Printer Driver:
- Go to the HP website and download the latest driver for your printer model.
- Install the driver and follow the on-screen instructions.
Check Printer Properties:
- Go to Control Panel > Devices and Printers.
- Right-click on your printer and select Printer properties.
- Ensure that the printer's port is correctly configured (e.g., if using Wi-Fi, ensure the IP address is correct).
Network Issues
Check Network Configuration:
- Print a network configuration page from your printer's control panel to verify that it is connected to the network.
- Make sure your router is working properly and that there are no issues with your network.
Firewall/Antivirus:
- Sometimes firewall or antivirus software can block communication between the printer and your computer. Temporarily disable them to check if that resolves the issue.
Remove and Re-add Printer:
- Go to Control Panel > Devices and Printers.
- Remove your printer from the list.
- Re-add the printer by clicking on Add a printer and follow the setup instructions.
Reset Printer Settings:
- If all else fails, you may need to reset your printer to factory settings. Refer to the printer’s manual for instructions on how to do this.
Refer to this document: HP OfficeJet Pro 7740 Wide Format All-in-One Printer series User manual
HP printer is offline or unavailable
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.