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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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My HP OfficeJt Pro 7740 Wide Format All-in-one series printer is showing "Offline" and it will not print.  Do anyone have any suggestions of what I need to do to fix it.  I try all the steps on the Diagnostic tool but it still not working.

 

[personal info removed]

1 REPLY 1
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Hi @Mary_72,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your HP OfficeJet Pro 7740 Wide Format All-in-One Printer is showing "Offline" and not printing, here are a few troubleshooting steps you can try:
 

Basic Checks

Check Printer Connections:

  • Ensure that the printer is properly connected to your computer via USB or network (Wi-Fi or Ethernet).
  • If using Wi-Fi, make sure the printer is connected to the same network as your computer.

Check Printer Status:

  • Make sure the printer is powered on and there are no error messages or warning lights.

Restart Devices:

  • Restart both your printer and your computer.
  • Power cycle your router (if using Wi-Fi).

Printer Settings

Set Printer to Online:

  • On your computer, go to Control Panel > Devices and Printers.
  • Right-click on your printer and select See what's printing.
  • Click on Printer in the menu bar and uncheck Use Printer Offline.

Update Printer Driver:

  • Go to the HP website and download the latest driver for your printer model.
  • Install the driver and follow the on-screen instructions.

Check Printer Properties:

  • Go to Control Panel > Devices and Printers.
  • Right-click on your printer and select Printer properties.
  • Ensure that the printer's port is correctly configured (e.g., if using Wi-Fi, ensure the IP address is correct).

Network Issues

Check Network Configuration:

  • Print a network configuration page from your printer's control panel to verify that it is connected to the network.
  • Make sure your router is working properly and that there are no issues with your network.

Firewall/Antivirus:

  • Sometimes firewall or antivirus software can block communication between the printer and your computer. Temporarily disable them to check if that resolves the issue.

Remove and Re-add Printer:

  • Go to Control Panel > Devices and Printers.
  • Remove your printer from the list.
  • Re-add the printer by clicking on Add a printer and follow the setup instructions.

Reset Printer Settings:

  • If all else fails, you may need to reset your printer to factory settings. Refer to the printer’s manual for instructions on how to do this.

Refer to this document: HP OfficeJet Pro 7740 Wide Format All-in-One Printer series User manual 

HP printer is offline or unavailable
 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.