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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎01-12-2022 12:43 PM

HP Recommended
Product: HP 22-C0039 All In One Desktop
Operating System: Microsoft Windows 10 (64-bit)

Hi, I just bought my HP Deskjet 2755e a few weeks ago and it was working perfectly.  Today it shows OFFLINE and I can't get it back online.  I ran the Troubleshooter and Problems Found were ~ Printer cannot be connected over the network and there's a red, circled X beside this notice.  Next the Troubleshooters says ~ Your computer appears to be correctly configured, but the device of resource (followed by a long number) is not responding and there's a yellow triangle with an exclamation  mark showing. 

My printer shows it's connected to my wireless and the power is on, paper correctly loaded.  Could someone please help me.  

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18 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2022 01:31 PM

HP Recommended

It's me again 😉  I just got my printer working and right now can't even remember what I did due to brain overload the past couple hours ~ Ha!  Fingers crossed I'll remember if this happens again.  Thanks.  

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1 REPLY 1

‎01-12-2022 01:31 PM

HP Recommended

It's me again 😉  I just got my printer working and right now can't even remember what I did due to brain overload the past couple hours ~ Ha!  Fingers crossed I'll remember if this happens again.  Thanks.  

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