• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

The model is the HP LaserJet M209dw and it is connected but not working.

1 REPLY 1
HP Recommended

Hi @steven228,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP LaserJet M209dw is connected but not printing, let’s walk through a few troubleshooting steps to get it working again.

1. Check Printer Status

  • Make sure the printer is powered on and shows Ready on the control panel.
  • If there are any error lights or blinking indicators, note them.


2. Verify Connection

  • If using Wi-Fi, confirm the printer is connected to the correct network.
    • Print a Network Configuration Page by pressing the Information button.
  • If using a USB, try a different port or cable.


3. Set as Default Printer

  • On your PC, go to Settings > Devices > Printers & Scanners.
  • Select your HP LaserJet M209dw and click Set as default.


4. Clear Print Queue

  • Open Control Panel > Devices and Printers.
  • Right-click your printer > See what’s printing.
  • Cancel all pending jobs.


5. Run HP App

  • Download here:
    👉 HP Smart
  • Run the tool to automatically detect and fix issues.


6. Update Drivers and Firmware

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat
 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.