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Message 1 of 2
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Printer is not responding

HP Recommended
OfficeJet Pro 8020 series
macOS 10.15 Catalina

After several successful months using my OfficeJet Pro 8020 printer with my Mac desktop running macOS Catalina, the printer now will not respond. The printer is still listed as a print option, and the scanner works fine - the printer simply won't connect anymore. Please walk me through how to fix this.

 

Thanks, george

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@bullerj, Welcome to HP Support Community!

 

I see that you have issues printing from your Mac Computer, let us try to isolate and resolve the issue-

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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