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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎04-08-2026 01:21 PM

HP Recommended

Esas 

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1 REPLY 1

‎04-10-2026 07:14 AM - edited ‎04-10-2026 07:15 AM

HP Recommended

Hi @Jhos777 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that your printer is currently powered off. Please follow the steps provided to turn it back on. Additionally, I kindly request you to elaborate on the issue you are facing with the ESAS error so that I can assist you more effectively. Meanwhile, I would request you to please follow the steps:

 

Restart Devices

  • Turn off the printer, unplug it for 30 seconds, then plug it back in and power on.
  • Restart your computer and router as well.

Set Printer Online (Windows)

  • Go to Control Panel → Devices and Printers.
  • Right‑click your HP printer → select See what’s printing.
  • In the window, click Printer → Use Printer Online.

HP Smart App Check

  • Open the HP Smart app.
  • If the printer shows as offline, remove it and re‑add it.
  • This re‑establishes the connection with HP services.
  • Run Wireless Setup (if Wi‑Fi)
  • On the printer’s control panel, go to Network Settings → Wireless Setup Wizard.
  • Select your Wi‑Fi network, enter the password, and reconnect.

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

I'm an HP Employee.


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