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‎06-24-2024 07:54 PM

HP Recommended
Operating System: Microsoft Windows 11

We changed the router and now my computer is "offline" and my hl-2280dw printer don't recognize each other.  Through troubleshooting everything seems in order.  The printer shows to be connected to the network.  I read on another post that it's possible my printer is set for only 2.4 ghz when the router is 5.0 ghz (I think.  I know very little about this).  It went on to say that I need to make sure the router accepts both.  How do I do that?  Any help is appreciated.  We are all older and are trying to learn as we go.  It's confusing.  Thank you.

1 REPLY 1

‎06-25-2024 07:50 AM

HP Recommended

Hi @RobbiLouOKC,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


A_Gayathri
HP Support Community Administrator.
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