Printer is offline again, have been having problems since purchase.

[4Jake0]

This product was worked on several occasions by a HP rep, including reinstalling drivers, works for a while and quits, I am very frustrated with this product, one of the worst printers that I have had from HP>  I feel that I have been abandoned by this company.  Need your help badly.

[zoey7886]

@4Jake0, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP DeskJet 2755e All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand your frustration with the recurring issues on your HP DeskJet 2755e printer. Here are some steps you can follow to troubleshoot and hopefully resolve the problem:

Check Connection and Restart

• Ensure the printer is securely connected to your computer.
• Restart both your computer and printer to refresh the connection.

Update Drivers

• Visit the HP Support website to ensure you have the latest drivers for your printer.
• Install any updates available for your printer.

Reinstall Printer Software

• Uninstall the current printer software via Control Panel > Programs and Features.
• Restart your computer.
• Reinstall the printer software from the HP Support website.

Check Printer Settings

• Ensure the printer is set as the default printer in your computer's Control Panel > Devices and Printers.
• Check for any printing errors or alerts in the printer software.

Perform a Partial Reset

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for at least 30 seconds.
• Reconnect the power cord and turn the printer back on.

Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool to diagnose and fix any issues automatically.

Check Network Connection

• If you are using a wireless connection, ensure your printer is connected to the correct network.
• Consider placing your printer closer to the wireless router to improve signal strength.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,