Printer is showing as offline and HP Instant Ink.

[User_09122023]

First of all, my printer/scanner IS connected to the Internet. However, when I try to print from it, it shows as not connected. Now, I am able to print using a printer that magically showed up as an option. That printer is named HP Smart Printing. BUT, I cannot scan. AND, HP Instant Ink also shows as the printer being offline. (Again the printer/scanner, IS online.) Because Instant Ink thinks it's offline, it's not counting pages or tracking ink usage. What is going on here?

[Treeko]

Hi @User_09122023 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[User_09122023]

Well, it's slightly better. Sometimes I can print and scan, but sometimes I can not. One constant is that Instant Ink always thinks the printer is not connected. And I would really  like to utilize Instant Ink and take advantage of that service. I will try going through the steps again and hope that we can get this fixed once and for all. 

[User_09122023]

Tried the recommended solutions again and they were not succesful. Again, the problem is not that the printer is not connected. The printer is connected. The problem is that Instant Ink does not agree that it is connected. The last time the Instant Ink dashboard was updated was 7/23/23. So it won't even sync. Can I have a tech sign on to my computer to find a solution? I have gone through every  possible solution multiple times. 

[User_09122023]

Hi Treko. It did not help, nothing has. I still need help, this is ridiculous. 

[Irfan_06]

Hi @User_09122023,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app, Restart the printer and the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[User_09122023]

Are you kidding me? I've tried all of this multiple times.

[Irfan_06]

Hi @User_09122023,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support