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‎07-19-2021 03:54 PM

HP Recommended
Product: HP DeskJet 3630

My wireless printer can not be discovered by my MacBook Air when I try to add the printer.  It is not AirPrint compatible.  I've reset the wifi.  Not sure what else to do.  

Category:
1 person had the same question
1 REPLY 1

‎07-28-2021 06:10 AM

HP Recommended

@nettersweet

 

Welcome to the HP support community.

 

I understand that you are getting printer connectivity issues.

I'd like to know the following to isolate the issue further-

 

 Are the printer and Mac connected to the same network?

What is the distance between the router and the printer?

Is there antivirus software installed on your Mac?

This printer only supports the 2.4Ghz band, make sure your router is set to the 2.4Ghz band.

Could you perform a ping test and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

Perform a ping test to check the connectivity

  1. Click Applications > Utilities > Terminal.
  2. type ping "IP address" and press enter

Wait until 10 pings have been performed and then press ctrl c on the keyboard and hit return. 

The results will appear.

 Share the ping test results.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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