Printer isn’t recognised in HP app and says to enable permissions but they’re already enabled

[Bambalina]

Hi,

For a while now my HP app won’t recognise my printer. It shows it’s connecting with wifi and the configuration page shows no issues. When I try to connect the print through the app using ‘connect to a previous printer..’ it says no printer found.

if I try to connect using ‘set up a new printer’ it says ‘enable local network permissions..’ but it is already enabled! 

i have tried everything I can think of. It allows me to print using the print option on my iPhone but I am unable to make adjustments and almost of the time it ends up printing all over the place. If I try to print clicking the HP app, it won’t recognise the printer! 

I’m at my wits end! It’s very frustrating as I can’t use my printer to it’s fully capacity and can’t understand what I’m doing wrong here. I’ve tried everything

Please help! 

[Betty0610]

@Bambalina

Welcome to the HP Support Community.

Uninstall and reinstall the HP Smart App and check if that works.

Update the Printer firmware: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Try and use AirPrint if nothing works from above: https://support.hp.com/in-en/document/ish_1946968-1947068-16

Let me know if this helps.

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Thanks!

Have a great day!