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‎07-29-2025 03:47 PM

HP Recommended

Hp envy 6032e is connected to the router/internet and printing off information reports but I cannot connect it to my phone using the smart app so therefore cannot print anything please help 

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1 REPLY 1

‎07-31-2025 05:36 AM

HP Recommended

@Faulksey270885, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble connecting your HP ENVY 6032e printer to the HP Smart app on your phone, even though it's connected to your Wi-Fi and can print information reports. Let's walk through the steps to get your printer connected to the app so you can print from your phone.

Ensure Your Phone is on the Same Wi-Fi Network

Make sure your phone is connected to the same Wi-Fi network as your printer. If your phone is on mobile data or a different network (like a guest network), the app may not detect the printer.

Update or Reinstall the HP Smart App

  • Download or update the HP Smart app from the Google Play Store or Apple App Store. HP Smart
  • If already installed, try uninstalling and reinstalling the app to clear any cached issues.

Reset the Printer’s Network Settings (if needed)

If the app still doesn’t detect the printer:

  • On the printer control panel, press and hold the Wireless button and the Cancel button together for 5 seconds until the Power light blinks.
  • This resets the network settings and puts the printer in Wi-Fi setup mode.

Reconnect the Printer Using HP Smart

  • Open the HP Smart app.
  • Tap the "+" sign to add a new printer.
  • The app should detect the printer in setup mode. Follow the on-screen instructions to complete the setup.

Enable Bluetooth and Location Services

  • Ensure Bluetooth and Location Services are enabled on your phone. These are required for the HP Smart app to detect nearby printers during setup.

Check for Firmware Updates

Once connected, go to the printer settings in the app and check for any firmware updates to ensure optimal performance.

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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