Printer issue

[EASY27]

I have a problem while printing

not supported not started

[Jerry_57]

Hi @EASY27,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are experiencing an issue where your printer is not starting, or a message indicates an unsupported action. Here are some troubleshooting steps you can follow to resolve this:
 

Check Cable Connections:
 

• Ensure that all cables (USB or network) are securely connected between the printer and the computer.
• If using a USB cable, consider checking or replacing it to ensure it is not defective.

Printer Power and Status:
 

• Make sure the printer is turned on and has no error lights or status messages displayed.
• Check if there is paper loaded in the tray and if there are no paper jams.

Printer Drivers and Settings:
 

• Verify that the correct printer driver is installed on your computer.
• Reinstall the printer software/drivers if necessary.
• Check the printer settings in your computer’s control panel to ensure the print job is being sent to the correct printer and port.

Printer Queue and Job Status:
 

• Open the printer queue on your computer to check if the job is pending or stuck in the queue.
• Cancel any pending jobs and try printing again.

Operating System Compatibility:
 

• Verify that your printer is compatible with your operating system version.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support