Printer keeps printing multiple pages of gibberish on it's own after confirming email address setup?

[ba67gto]

MY Printer keeps printing multiple pages of gibberish on it's own, after confirming email address setup?

It occurs randomly.

Sometimes a single page or multiple pages.

It seems to have started after setting up it's email address new name as suggested?

Any one else have this issue?

[sandytechy20]

@ba67gto

Welcome to the HP support community.

I understand that your printer is printing unexpected text, I am glad to assist you.

Reset the printer

• Resetting the printer can often resolve printing issues.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Try to print.

Download and run HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor to automatically identify and resolve the issue.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[ba67gto]

Thank you Sandy,

for your follow up.

My issue is the printer will randomly, and on it's own print lines of gibberish one page after another.

It seems to have started after assigning a email address for the printer.

This is affecting my "instant ink" account as it is using my available print pages up one after the other with one line gibberish.

I may have to terminate my instant ink account if I can't get it to stop.

Thank you, Bob

[sandytechy20]

@ba67gto

Did you try the steps mentioned in my reply to your initial post?

What is the outcome?

[ba67gto]

Hello

I did the recommended steps and this morning I have a few sheets of one line  gibberish on my  media room floor.

That is 3 more printer pages spit out overnight on my floor.

I believe it has to do with the E Print software.

[sandytechy20]

@ba67gto

Update the printer firmware to install the latest updates.

Here are the steps:- Click here

Keep me posted.

Cheers.