Printer locked. Cannot connect to new router.

[ch6]

Printer says feature locked by person who set up this printer. I cannot connect to a new wifi router. How do I fix this?

I was able to set up the old router and the Printer is now connected to the old network. Can I 'unlock' the feature needed to allow me to connect to a new network?

[Betty0610 · Accepted solution]

@ch6

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[ch6]

This worked for me.

[Betty0610]

I'm glad to hear that. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)

[NancyM9]

Hi Betty, I'm new to this forum and a bit confused on how to post in a thread that has my exact problem, so I apologize if what I'm doing is not correct. I have the same issue as this Ch6. How do I get my printer reset? Also, can something be done so we don't need resets everytime we change routers or providers? Thank you for any help you can provide.

[NancyM9]

Please disregard previous post. Problem solved!

[VictorS]

We are happy that you have solved your problem.


VictorS