Printer locked by administrator

[Ejf55]

Cannot use my printer.  All of a sudden it says “this function has been locked by administrator”.   Can’t print. Can’t set up wireless network. Can’t reset to default.  All options are locked.  Please help ASAP!!!!!!!!!! 

[praveen196]

@Ejf55 Welcome to HP Community!

I understand that printer is locked by the administrator.

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Ejf55]

I have tried this at least 20 times.   I have never experienced worse customer service from any business.    My company owns 27 HP printers, 3 HP computers, and a giant professional laser color printer for printing advertisements. I also own 6 home printers from HP.    For a customer not to be able to reach an agent after trying repeatedly using every chat option and telephone number, is simply a bad If I do not get a call  within 24 hours, I will never buy or recommend another HP product again. I will request refunds from the suppliers of all the products we have

[praveen196]

@Ejf55

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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