Printer message says off lin reist usual attempts to restore, 2 printer not installed message blue l

[Beljoy]

Using HP printer working fine the night before .work up to fine no response to my inquiry or test page, Compute intidcatin printer is ofline. Second message not installed prier inactive, tried theusual methods of attemtping to get printer started to no avail . Trie to removed printer and reinstall-system not allowing  with to DISM/onlineclean-up/restore Health, stated neede evleated command prompt -tried that command it would not respond. This is a replacement of my prior printer and feels like it has been re-furbished, it makes noise shakes and quality of print is not nearly as well a my first one. I have eurgent print outs needed, Pleae help me restore printer.

[Garp_senchau]

@Beljoy, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're dealing with multiple issues: the printer is offline, system errors are preventing reinstalling the printer, and even when it's working, the print quality isn't up to par. Let’s break this down and approach it step by step to try to get your printer working as expected.

Check Printer's Physical and Network Connection

Check cables: Make sure the printer’s power cable is securely connected. If it’s a USB printer, ensure the USB is plugged into both the printer and your computer. If it’s a network printer, make sure it's connected to the same Wi-Fi or Ethernet network.

Restart the printer: Turn it off, wait 30 seconds, and turn it back on to see if it resolves any minor issues.

Printer display: Does the printer’s screen show any error messages? If there’s a paper jam or low ink warning, resolve that first.

Check Printer Status in Windows

Go to Settings > Devices > Printers & Scanners.

Locate your printer. If it says "Offline," click on it and check for any specific errors.

Right-click on the printer and select "See what's printing." From here, you can try clearing any stuck print jobs.

Check the status: If it’s still showing offline, right-click the printer again, select “Set as Default Printer,” and ensure “Use Printer Offline” isn’t checked.

Troubleshoot Using Windows Built-in Printer Troubleshooter

Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.

Select Printer, then click Run the troubleshooter.

Let Windows attempt to diagnose and resolve the problem automatically.

Restart Print Spooler (Windows):

1. Search services in the search box. Open the service menu.
2. In the list, find Print Spooler.
3. Right-click Print Spooler and click Restart.
   1. If it’s stopped, click Start instead.
4. Close the window. Check if the issue persists 

Run System File Check

Press Windows Key + X and select Command Prompt (Admin).

Type sfc /scannow and hit Enter. Let it run for about 10-20 minutes.

If it finds and repairs any issues, restart your computer.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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