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Locked

‎09-29-2024 10:39 AM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

I have orginally connected my Windows 10 computer to the printer thorugh blue tooth. There wa a power outage yesterday and after the power was turned back on , the printer was no longer listed when clicking on hte smart app.  After doing a search the printer found  but offline. The printer is on line and teh  blue tooth  lighe on the printer is solid , but the printer is only found with a cable . Bluetooth is turned on on the comptuer  I ae tried rebooting and comperand restarting teheprinter. but  the printer still show as offline  after clicking on the add printer link. This is the first time I have ever had a problem

Category:
1 REPLY 1

‎09-30-2024 06:53 PM

HP Recommended

Hi @lmrw57 

 

Welcome to the HP support community.

I understand that you are facing an issue with your HP device, I am glad to assist you today.
 

Please check this link, Click HERE

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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