Printer not Connected to the Internet & Unable to Print Wireless Test Report (HP 6455e)

[MsSlim]

Hello, I have been doing everything I can to reconnect my printer to the wi-fi. 

1. My printer information report states at the top "Printer not Connected to the Internet" but further down it says that I am connected to the wi-fi and the signal is strong 
2. I have gone in via the printer IP address to update to 5G to match the router and even logged into the wifi with the password
3. I have restarted, unplugged, uninstalled, and pushed all of the buttons as directed on line and via the HP Print and Scan Doctor
4. I have followed all the virtual assistant recommendations except I am unable to get my printer to print the Wireless Test Report. 
   
   1. When I hold the info button it just prints another Printer Information Report. All of the lights never come on.
   2. I have tried pushing the info and resume buttons anyway
   3. I have tried pushing the wireless and copy button
5. When I try to reconnect and reset up the printer, I get to the alignment test and then I am told that my printer is not connected to the internet but I sometimes get an alignment test sheet to print

My printer was connected to the internet and printing with no issues before. I unplugged it and moved it but that should not have had an impact. Whenever I go to print it seems like it is going to start but then the info button starts to flash. I see it available on my phone as well and I try to print but it has not worked. It does not work from my laptop either. I have not had this printer very long and now I'm wishing I would have gotten one with a touchscreen like my old printer. 

So my questions are: 

• Is there another way to print the Wireless Test Report that does not involve buttons on my printer? 
• If not, what else can I do to resolve my issue? 

Thank you! Any help is appreciated.

[A_Gayathri]

Hi @MsSlim,

Welcome to the HP Support Community

I understand you are facing an issue with your wifi issues HP Envy 6455e  not connecting to the internet and is Unable to Print the Wireless Test Report Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

How far is the printer located from the WiFi router?

Do you have a dual-band router?

If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that, Let's perform a power drain: 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

click here and follow the troubleshooting steps- HP printer setup (HP Smart app)

click here and follow the troubleshooting steps- HP printer setup (Wi-Fi network)

click here and follow the troubleshooting steps- HP printer setup (Windows built-in driver)

click here and follow the troubleshooting steps  Troubleshoot a Wi-Fi connection to an HP printer 

uninstall the printer drivers from the device manager and reinstall 

If the issue persists, then please follow the steps mentioned in this document:

Use HP Print and Scan Doctor to check connectivity  only for Windows OS

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

Download HP Print and Scan Doctor.

Run HPPSdr.exe from the download location on your computer.

Once HP Print and Scan Doctor opens, click Start, and then select your printer.

If your printer in not in the list, turn it off and on, and then click Retry.

If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

If a screen prompts you to turn on printer updates, click Yes.

If a screen prompts you to make your printer the default printer, click Yes.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MsSlim]

There is nothing wrong with my printer. To my disappointment after hours of trying to figure this out, I happened upon a Reddit article  indicating that it is due to the HP Instant Ink trial expiration. I go to the app and re-enroll to see and sure enough that “fixed” my issue. 

Once it expires you have to buy new HP ink (which I didn’t need) or re-enroll in the service otherwise HP holds the printer you paid for hostage. I wouldn’t have minded had that been crystal clear when I accepted the free trial. If you go to the Instant Ink tile/link you’re told there. Because that’s where I look when I’m troubleshooting my connectivity problem. I am sure it is somewhere in the fine print most people don’t read. It could even be in the “hey, your trial is going to expire. Do this or we won’t let you print.” But the fact that it wasn’t and isn’t mentioned in any troubleshooting tool is annoying. I’m fairly certain the apps can tell that the service has been utilized. I wasted hours trying to figure this out not to mention all of the extra work and cost to print elsewhere and the trees that died every time a printer status report generated. 

I’ve used HP for years and this along with the connectivity issues I constantly have on my laptop…is just disappointing.