Printer not connected to PC - HP OfficeJet 4650 ALL-In-One

[MissLou5]

The internet recently upgrade me modem to a 6 from a 5 Gigibyte. The Tech came an hook it up. A few days later I had no Internet connection.  They walked me through and now I am connected via mu Wi Fi and theybhad me to disconnected the Ethernet cord.  The computer works and my printer is stated not connected to the computer os one of the message -  I get an error message. I have a HP OfficeJet 4650  ALL-In-One which is compatible, as I also upgraded to Windows 10 please help I really would rather talk to someone. I am not that tech savy, but I do know hwo to operate mu computer

[Anand_Andy]

Hi @MissLou5,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP OfficeJet 4650  ALL-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• Is the blue Wi-Fi light blinking on the printer?
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Restore Wi-Fi setup mode on the printer

• Prepare a printer for a Wi-Fi connection by restoring the Wi-Fi setup mode.
• When the settings are restored, the printer enters Wi-Fi setup mode for about two hours, making it discoverable during the HP software installation.
• Most printers with a touchscreen: From the Wirelessor Setup menu, select Network setup or Settings, and then select Restore Network Settings.
• Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.

Hope this helps! Keep me posted. 

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