• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎10-01-2024 12:50 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer

My HP 8620 printer is connected to the network but will not connect to the internet.  The blue light is on - solid.    When I try to print something from my laptop or phone, it shows the printer as offline.  I've verified all devices are on the same network.  I've rebooted the printer, router, and laptop but nothing seems to work.  I reset the printer to factory settings which did not correct the problem.    This started all of a sudden, it was working fine a couple days ago.   This printer is 9 years old, wondering if something electronically is shot.    Anyone else have this problem with an easy fix ?  

Category:
3 REPLIES 3

‎10-02-2024 02:58 PM

HP Recommended

Hi @dhoff1 

 

Welcome to the HP support community.


I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Please check this document, Click HERE

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

Was this reply helpful? Yes No

‎10-04-2024 04:13 PM

HP Recommended
  • Hello Raj2111, I tried everthing and nothing fixed the problem. Given the age of the printer I bought a new one. No issues with it.
Was this reply helpful? Yes No

‎10-05-2024 11:10 AM

HP Recommended

Hi @dhoff1 

 

Thank you for the update, and congratulations on your new printer! I also appreciate your understanding and willingness to try those steps. 😊

Take care and have a good day.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.