Printer not connected to the Internet, although online

[Hans9991]

According to HP Smart and Printer Information Report the printer is no longer connected to the Internet.  In the second part of the Printer Information Report, the right Wi-Fi network (signal strength is excellent)  is given with an IP address and the indication that the printer is connected to the Internet.

The printer is pingable from another device on the network.

Unfortunately I can no longer print.  When a new print is sent, there is a noise and an orange light is flashing.

Can someone tell me what I have to do?

[Gaya1239]

Hi @Hans9991,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 6020e printer connecting to your Wi-Fi network but are having issues maintaining a stable connection with HP’s cloud services or responding to print jobs properly. 

Here are a few steps you can try to resolve this issue:
 

Check HP Account Connection:

• Open the HP Smart app, go to your printer settings, and ensure your HP account is connected and signed in. Sometimes, the printer may lose connection to the HP cloud, which is essential for online printing.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure your printer's firmware is up to date. Go to the HP Smart app or HP's support site, check for available firmware updates, and install them if needed. Firmware updates often fix connectivity issues.

Re-establish Wi-Fi Connection:

• On the printer control panel, press and hold the Wi-Fi and Power buttons together for about five seconds to restart the Wi-Fi setup. Then, reconnect the printer to your Wi-Fi through the HP Smart app.
• Double-check that the printer is connected to the correct Wi-Fi network if you have multiple networks.

Clear Print Queue and Reset Printer:

• Cancel all pending print jobs on your computer to clear the print queue.
• Turn off the printer, unplug it for about a minute, and then plug it back in and turn it on. This can help reset any internal issues.

Reconnect in HP Smart App: HP printer setup (HP Smart app)

• Remove the printer from your HP Smart app and add it back. Sometimes, re-adding the printer in the app can resolve any internal communication issues.

Check Printer Status Light:

• If the orange light continues flashing, check the printer’s display or app for any specific error codes. This may indicate issues like low ink, paper jams, or specific network problems.

Refer to this document: HP ENVY 6020e All-in-One Printer User manual

Troubleshoot a Wi-Fi connection to an HP printer
HP printer setup (Wi-Fi network)
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Hans9991]

Hi,

Unfortunly the problem is not solved.

The latest firmware was installed.

The issue started when the network config was removed (the buttoms for power & network are on the back, very close to each other).

HP Smart works fine.

Reconfiguring the printer did not help, but when de-activating the the "online printing", the Internet connection was working, but I could still not print.

So I had to re-enable it.

The last error message I received was that these aren't original HP  or nearly empty ones.  I replaced the cartridge with a new ob-ne, but the error is persiistent.  To my knowledge these are HP cartridges.

It also states that I need to contact HP Instant Ink support, but I have not contract for this, nor do i plan to get one...

Each time I do want to print, the printer start with moving something inside (cartrdiges?), but then orange blinking starts.

Coping a paper works perfect.

[Gaya1239]

Hi @Hans9991,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!