Printer not connecting to Internet

[Witzend-13]

We have had new fibre broadband fitted and so have a new router box and now we can’t get our hp deskjet 2622 to connect to it. We’ve done all the things suggested on the HP Smart app. Can anyone help please?

[BeemerBiker]

Watch the reset video. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct.

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

click here for Wi-Fi setup video using smartphone

2620 setup video

in the event you need to Wi-Fi reset the printer, watch this video.
Works for 2630, 2631, 2632, 2633, 2634, 2635, 2636, 2640
for 2620



setup using WPS or the push button method is described on page 62.
Page 65 discusses Wi-Fi direct. This is useful if there is no modem or you do not want to give someone access to your modem but you want to let them print something.

there is a video here for the 2630

Video for 2640 is here

full feature driver for all 26xx for windows dec 2021


DeskJet reference 2633 2630

2640 Ink Advantage or
2640 2632 AIW 2620

Let me know what you find out.