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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-14-2026 02:17 PM

HP Recommended

My printer is connected to the Wi-Fi but yet it is not connecting to the app and the app is still not allowing me to print.

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1 REPLY 1

‎05-17-2026 05:51 AM

HP Recommended

Hi @Micgarci 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand the situation—your printer shows as connected to Wi‑Fi, but the HP App is still not detecting it for printing. Thank you for sharing what you’ve tried so far.

 

To better understand and guide you correctly, could you confirm a few details:

  • Which printer model are you using?
  • Are you connecting through a Windows PC, macOS, iPhone, or Android device?
  • When you open the HP App, does the printer appear at all (even as “offline”), or is it not listed?
  • Have you already tried any steps such as re‑adding the printer in the HP App or running the Diagnose & Fix option?

This will help narrow down whether the issue is with the app, the driver, or the network recognition.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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