Printer not connecting to the wireless network

[Hiatt1]

I went on vacation and turned off my computer and printer. After returning, the printer does not connect with the wireless network even though the blue light is on and the Wi-Fi Direct is also on. I have tried shutting down the computer, printer, and router and restarting, but that did not work. The password is entered correctly. From the control panel, I am getting the message "The printer was unable to connect to the server. Please try again later." Our wireless network is working with no problems. I would appreciate any suggestions.

[Betty0610]

@Hiatt1

Welcome to the HP Support Community.

Let's reset the network settings on the Printer: Touch Network Setup. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. Touch Yes.

Once done, connect the to the Wi-Fi: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 5. Follow the display instructions to complete the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Hiatt1 · Accepted solution]

Thank you for your suggestions. A friend resolved our problem, however, I will keep your suggestions for another day.

[Betty0610]

@Hiatt1

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Have a nice day and stay safe!:)