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Common problems for Connectivity Issues
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HP Recommended
HP ENVY 6020e All-in-One Printer

Tried all suggested solutions. Printer refuses to connect to any network.

 

1 REPLY 1
HP Recommended

Hi @David1022,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear about the trouble you're facing with your HP ENVY 6020e printer. Connectivity issues can be frustrating, but let's try to troubleshoot this together. Here are some steps you can take.

 

  • Check Wi-Fi Connection: Ensure that your Wi-Fi network is working properly and that other devices can connect to it without any issues.
  • Restart Printer: Turn off your printer, wait for a few minutes, and then turn it back on. Sometimes, a simple restart can resolve connectivity issues.
  • Restart Router: Similarly, restart your Wi-Fi router or access point. Sometimes, routers can encounter issues that affect connectivity.
  • Check Network Settings on Printer: Make sure that the printer is searching for the correct Wi-Fi network. You may need to access the printer's settings menu to verify this.
  • Reset Network Settings on Printer: If you've previously connected your printer to a different Wi-Fi network, try resetting its network settings and then reconnecting it to your current network.
  • Update Printer Firmware: Ensure that your printer has the latest firmware installed. Sometimes, firmware updates include fixes for connectivity issues.
  • Move Closer to Router: If possible, move the printer closer to your Wi-Fi router to rule out any potential signal strength issues.
  • Check for Interference: Ensure that there are no devices or objects causing interference with the Wi-Fi signal, such as microwave ovens, cordless phones, or metal objects.
  • Use WPS (Wi-Fi Protected Setup): If your router supports WPS, try connecting your printer using this method. It can simplify the connection process.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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