Printer not recognized by WLAN

[RainerNanz]

My printer worked ok for many years. All of a sudden, it is not recognized by my WLAN anymore. When I restart the system, it prints one document out of the printing queue, and that's it. Somewhere it says afterwards, that the printer is offline.

[Sneha_01 · Accepted solution]

Hi @RainerNanz 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your printer is encountering issues with staying connected to your WLAN (Wi-Fi network), and this can happen for a variety of reasons. Here's a step-by-step guide to troubleshoot and resolve the issue:

1. Check the Printer's Connection

• Confirm Wi-Fi Connection: First, check that your printer is still connected to the correct Wi-Fi network. Many printers display network information on their screen (if it has one). You can usually print a network configuration page from the printer's settings menu to verify its connection status.
  • If the printer isn't connected to Wi-Fi, you may need to reconnect it by going through the Wi-Fi setup process again (via the printer's display or control panel).
  • Make sure the printer is connected to the same network as your computer or device.

2. Restart Your Router, Printer, and Computer

• Power cycle all devices involved:
  1. Turn off your printer.
  2. Unplug your router for about 10 seconds and plug it back in to reset the connection.
  3. Restart your computer.
  4. After the router and devices restart, turn the printer back on.

3. Check Printer's IP Address

Sometimes, your printer might lose its IP address or it may be assigned a new one by the router, which could cause issues with communication.

• You can print a network configuration page (check your printer's manual for the exact steps).
• On the printed page, locate the IP address assigned to the printer.
• Make sure the IP address is within the same range as your other devices (for example, 192.168.1.x).

4. Re-add Printer to Your Computer

If the printer still isn't recognized after restarting the devices, you might need to remove and re-add the printer on your computer.

For Windows:

1. Go to Settings > Devices > Printers & Scanners.
2. Find your printer in the list, click on it, and choose Remove Device.
3. Click Add a Printer or Scanner and wait for your printer to appear in the list.
4. Select the printer and click Add Device.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support