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HP OfficeJet Pro 9125e All-in-One Printer

My HP Officejet 9125e suddenly stopped working. It no longer sees my home network (I have Spectrum). The firmware for the router has been updated and Spectrum can see that the printer is connected, but it won't print. In the HP Smart app, it also shows the printer with a green light, but under networks, it says the network cannot be found. Any suggestions?

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