Printer not working after changing internet Co.

[CVEE]

We changed our internet provider to ATT fiber and now our printer will not print. I changed the network name and password. 

It shows Wifi Direct ON and Network Wifi On. Hp eprint shows OFF. I already unplugged both the computer and printer and restarted both

[Max3Aj]

@CVEE, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
When you change your internet provider (like switching to AT&T Fiber), your printer needs to be reconnected to the new Wi-Fi network, even if you reused the same network name and password. Here's how to get your HP LaserJet Pro MFP M227fdw back online:

Option 1: Use the Printer Control Panel

1. On the printer's Home screen, tap the Wireless icon.
2. Select Settings > Wireless Setup Wizard.
3. The printer will search for available networks. Select your new Wi-Fi network.
4. Enter the Wi-Fi password using the touchscreen keypad.
5. Once connected, the Wireless light should turn solid blue.

Option 2: Use HP Smart App (Recommended)

1. Download or open the HP Smart app on your computer or mobile device:
   HP Smart
2. Make sure your device is connected to the same Wi-Fi network.
3. In the app, tap Add Printer or Set Up a New Printer.
4. Follow the on-screen instructions to connect your printer to Wi-Fi.

Additional Checks

• Wi-Fi Direct being ON is okay, but it’s not the same as being connected to your home network.
• HP ePrint being OFF is fine unless you specifically use that feature.
• Restarting the printer and computer was a good step, thanks for trying that!

Test the Connection

After reconnecting:

• Print a Network Configuration Page from the printer’s control panel to confirm connection.
• Try printing a test page from your computer.

You may refer to this document - HP printers - Wi-Fi connection is lost after router or network settings change | HP® Support

Also, this - Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support