Printer off line

[Hicks66]

I can't get my printer back online.

[Raj_05]

Hi @Hicks66,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Let's troubleshoot your HP printer to get it back online. Here are some steps you can try.

Restart Devices:

• Restart your printer, router, and computer.

Check Connections:

• Ensure that your printer is properly connected to your network if it's a network printer.
• If it's a USB printer, make sure the USB cable is securely connected.

Printer Settings:

• Make sure the printer is set as the default printer.
• Go to Control Panel > Devices and Printers, right-click your printer, and select Set as default printer.

Network Printer Specific Steps

Reconnect to Network:

• Go to the printer’s control panel and re-establish the connection to your Wi-Fi network.
• You can usually find this option under Wireless Settings or Network Settings.

IP Address Check:

• Ensure your printer's IP address hasn’t changed. Print a network configuration page from your printer and check the IP address.
• On your computer, go to Devices and Printers, right-click your printer, select Printer properties, and update the IP address if needed.

Ping the Printer:

• On your computer, open the Command Prompt and type ping [printer's IP address].
• This will help you verify if your printer is reachable on the network.

Software Troubleshooting

Update Printer Driver:

• Visit the HP support website and download the latest driver for your printer model.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the HP support website. This tool can diagnose and fix many printing and scanning issues.

Printer Reset

1. Factory Reset:
   • If nothing else works, you can try resetting your printer to factory settings. Refer to your printer's manual for specific instructions on how to perform a factory reset.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support